|Manager, Service & Parts Training Curriculum Development
Develops and produces relevant course and communication materials for Isuzu dealership Service Technicians, Advisors and Managers, Parts Specialists and Managers, as well as internal ICTA service and parts staff. Determines training material and appropriate format which includes instructor led hands-on and lecture, seminars, computer based online modules, webinars, shop manuals, bulletins, video, etc. with emphasis on 24 hour/7 days per week availability. Coordinates with Brand Quality, Dealer Service & Parts Operations Manager, Isuzu Motors Limited/America, Training Instructors, Warranty dept., Technical Assistance Specialists, and Field Service Engineers to roll out a curriculum that provides dealer service and parts members with a high quality, Isuzu-focused education. Analyzes and develops solutions to reduce excessive warranty labor and material expense. Coordinates with Warranty dept. to produce automated dealer warranty performance reports and follows up with field and dealerships. Verifies corrective measures have been taken. Attends IML training program and various seminars to assist in course development and updating of current courses. Performs miscellaneous job related duties as assigned.
Requires Bachelors degree in Automotive, Industrial Arts, or related discipline, or equivalent directly related work experience; minimum five years related experience and two years experience in dealership fixed operations; photography/videography and web based media development. Must have general knowledge of industry repair practices, dealership internal operations, and technical training course development. Must be proficient in PC skills with Windows applications, have excellent written and verbal communication skills, automotive and videography technical skills, teaching/presentation skills, and a driver’s license for light and medium duty vehicles. Must be able to access, enter, and retrieve data using a computer. Work is performed in a controlled office environment and requires only occasional reaching, stooping, and lifting of office files, reports or records, typically weighing 5 lbs. or less. Also requires occasional lifting of light objects (5-25 lbs.), frequent lifting of average objects (25-60 lbs.), and rare instances of lifting heavy objects (over 60 lbs.). Some exposure to exhaust fumes, engine noise, and dust/dirt present in a commercial vehicle repair environment. Also stooping, kneeling, and bending around vehicles in a shop/lab situation.