Assists dealer body and field staff in resolution of warranty related claim issues. Operates within the Warranty Review Center in support of dealers. Verifies and recommends changes to Labor Time Manuals based on feedback from dealer inquiries. Audits and analyzes warranty claim data to ensure Radio Exchange, NPN, Chemicals, Campaigns, and Warranty claims adhere to service policies and procedures requirements. Issues inquiries for claims that do not meet Isuzu standards. Assembles and distributes warranty reports for Isuzu management related to claim processing. Processes dealer inquiries received through the Isuzu Communication System (ICS). Verifies Labor Time Manual to warranty tables. Updates warranty tables as required. Verifies Warranty System Correction Requests received from dealer body, DSPM’s, and RSPM’s. With direction from the Manager, Warranty Review, acts as liaison for all warranty department functions with respect to warranty claim authorization and payment functions. Provides national authorization and guidance as required. Ensures dealers, field, and region are adequately notified of dealer termination and time frame for outstanding claim submission. Determines eligibility for extension of ICS support for claim reconciliation processes. Reviews and suggests revisions to the service policies and procedures and warranty claim review policies and procedures. Assists in review of warranty publications and training materials.
Bachelor’s degree in Business Administration or equivalent directly related experience with emphasis in automotive warranty, and a minimum of 3 years’ experience in automotive or related environment required. Must possess warranty claim submission procedures, dealership business practices and vehicle operations, parts catalog and other service publications, basic mechanical and electrical, and automotive theory and operation knowledge. Must have proficient PC skills in Windows applications, possess the ability to develop database systems and spreadsheets using Access for reporting/tracking, excellent verbal and written communications skills, have strong organizational/time management skills as well as strong analytical and problem solving skills. Must also have the ability to work independently, understand and apply service policy and procedures, and to understand and apply dealer systems (ICS) including claims processing. Occasional travel required including possible overnight stays.